Subscriptions - Terms and Conditions

Bear Gaming – Subscription Terms & Conditions

Last updated: 13/06/2026

These Terms & Conditions apply to all monthly and annual subscription services offered by Bear Gaming Ltd (“we”, “us”, “our”). By purchasing or maintaining a subscription, you agree to these terms.

1. About Our Subscription Services

Our subscription services provide members with exclusive benefits such as:

  • Early access to pre‑orders
  • Priority ordering
  • Access to member‑only deals, raffles, or drops
  • Access to subscription level Discord Channels.
  • Monthly or periodic physical items including booster packs at your subscription tier.
  • Each subscription tier lists its specific benefits on the product page. Benefits may vary between tiers.
  • One Subscription Per Household. To make sure as many members have a fair chance to enjoy the benefits, each household may hold one active subscription. If more than one subscription per household is suspected we will cancel one or all accounts.
  • Pre‑order benefits apply only after your first full subscription cycle has been completed. New subscribers will receive pre‑order access starting from their second cycle onward.
  • Subscribers can contact us anytime with questions about their benefits or how their subscription works.

2. No Guaranteed Allocation

For all TCG products:

  • Subscriptions do not guarantee product allocation.  
  • All pre‑orders remain subject to distributor allocations and can be subject  to change. 
  • If we receive reduced stock, we will allocate fairly across all members.
  • Where possible we will endeavour to provide all members at least one of a new item however where allocations are low we will spread allocations over all tiers of a subscription with the highest levels getting the majority allocation.
  • Pre-Orders are typically offered for all new releases in advance, we do not gurantee restocks will be made available to subscribers.
  • In the rare occurance that a delivery from the supplier is lost in transit we will endeavour to get replacements but this is not always possible and refunds will be offered instead.

3. Billing & Payments

Subscriptions are billed automatically on a recurring basis (monthly or annually).

Payments are processed through our secure payment provider at the time of renewal.

You are responsible for ensuring your payment method remains valid. 

We dont store card details so are unable to update payments. If you need to update payments then please let us know and we will allow you to re-subscribe with the new details. Hopefully future updates will allow you to complete this manually within your account.

If a payment fails the subscription system will retry the payment 5 days later. We may pause your subscription until payment is completed or reach out to confirm if the subscription is still required.

4. Delivery of Subscription Items

Where a subscription includes physical items:

Items are dispatched according to the schedule stated on the subscription page.

Delivery times may vary depending on release dates, stock availability, and courier performance.

Any free delivery items apply only to UK mainland addresses unless otherwise stated.

5. Changes to Subscription Benefits

We may update or adjust subscription benefits from time to time. Any major changes will be communicated in advance via email or on the subscription page.

6. Price Changes

We may adjust subscription pricing due to:

  • Supplier cost increases
  • Shipping cost changes
  • Product availability
  • Market conditions

If prices change, you will be notified before your next billing date. You may cancel before renewal if you do not wish to continue.

7. Cancellation Policy

You may cancel your subscription at any time by:

Logging into your Bear Gaming account, or

Contacting us at sales@beargaming.co.uk

Important:

Cancellations apply to future billing cycles only.

Payments already taken for the current cycle are non‑refundable, as benefits and/or items may already have been provided or allocated.

Any pending pre-orders not delivered will be cancelled and refunded where appropriate.

8. Refunds

Refunds are only issued where required by UK consumer law, including:

  • Faulty or damaged items
  • Incorrect items sent
  • If a subscription item is lost in transit, we will follow the courier’s investigation process before issuing a replacement or refund.

Subscription fees already paid are not refundable unless we fail to provide the service.

9. Pre‑Order Products

If your subscription includes pre‑order access:

Release dates are set by the publisher and may change.

Pre‑orders may be delayed or reduced due to distributor allocation.

If we cannot fulfil a pre‑order, you will receive a refund for that item.

10. Member Conduct

We want Bear Gaming to stay a friendly, positive community.

We may cancel a subscription (without refund) if a member:

  • Abuses anyone
  • Attempts to manipulate raffles, drops, or allocations
  • Engages in fraudulent activity
  • Subscription items are intended for personal use only and must not be resold in bulk or used for commercial purposes
  • All Raffles are run using Discord and all members must pass server verification to enter.

11. Our Right to Cancel Subscriptions

We reserve the right to cancel any subscription at our discretion if we believe it breaches our terms, involves duplicate accounts, or is being used unfairly.