FAQs

• I havent recived and email confirmation of my order.

You should recieve an automated email when an order is placed and an update when the order is despatched with tracking details. If you havent received these then please check your spam folders. If you still dont have anything then get in touch using the contact form or whatsapp support number.

• When will pre-orders be delivered?

We aim to dispatch pre-order items to arrive on the day of release. In the unfortunate event that there are delays from our suppliers, we will look to get these items to you within 5 working days of the official release date. If you are yet to receive your pre-order after this time contact us so we can investigate this further for you.

Please check blog posts for any delays to release dates, there are frequent delays at the moment especially with TCG products. Sometimes this will cause release dates to change other times release dates remain the same and products will ship as soon as they are available.

• How much does it cost to send my pre-order?

Pre-order delivery will be charged at the standard delivery rate. If a pre-order item is purchased alongside a item that is already in stock, your order won't be dispatched until the pre-order title has been released. Its much better if you can order any in stock items seperately to pre-orders to ensure you get all items as quickly as possible. If you have ordered items with different release dates and want available items sooner please get in touch and we can arrange for an additional postage payment to be taken to despatch sooner.

• Do you price match?

Our prices are frequently as competitive as we can make them but if you see an offer else where please get in touch to see if we can match the price. 

• Do you or can you stock other items?

Our stock is constantly being updated. If you would like a specific product not listed please let us know and we will try and stock it.

• My pre-order release date has changed – why is this?

Pre-order release dates are determined by the manufacturers of the game and are completely beyond our control sadly. We will always strive to keep customers updated on their pre-order release date with the most accurate information we can provide. Please check the blog for any order updates. Particularly with Pokemon items can get delayed, sometimes this changes the official release date other times they are just available to ship once they are in stock.

• What language does my game come in?

Our games will always come in English as the primary language, in the event that we supply a non-English language game, this will be explicitly stated in the title or product description. Please note certain games will come with multi-language instructions and tiles.

• An item I want is out of stock, is there anyway to know when this is coming back in?

In the event that we are out of stock of a particular item, be assured that we are working to re-stock that line as soon as this is available again. We recommend signing up to the stock notification alerts, which can be done on the products page, so we can let you know via email as soon as an item is back in stock.

• Do you keep payment details on file?

We don't store your details; they are passed to our secure payment provider and will only be referred to by a unique identity code when you make an order.

• Can I cancel my order?

Although we never want to see a cancellation, we are of course happy to process these for you. Please let us know as soon as you change your mind and before the order is dispatched. A refund will then be processed for you and will appear in your account within 3-5 working days of the cancellation depending on the payment method used. Please note there is a 3%  cancellation charge for card payments taken as these fees are non refundable by the card processing company.

• My item has arrived damaged, what should I do?

Although we securely package all our orders, unfortunately some items might become damaged during transit. In this event, you are welcome to return the shrink - wrapped item for a full refund or a replacement. If you would prefer to keep the item please contact us and we can explore alternative options for you. Please note that we will ask for photo evidence so that we can assess how the damage occured and to avoid this recurring in the future.

PLEASE NOTE:

All Sealed Products such as booster packs booster boxes etc are sent out in the same condition they arrive to us from official distributors.

For all sealed TCG products, minor factory imperfections (such as small dents, print marks, or wrapper variations) can occur and do not qualify for returns. 

We therefore do not accept returns for condition concerns or for the contents/pulls of any sealed product.

• I cant finish checkout of an order

Please let us know if you are having any issues at checkout. Sometimes this can be related to the specific product setup in the shop . Its really helpful if you let us know what you were trying to order and we will investigate asap and get back to you.

• When will I be charged for my pre-order:
  
  This will depend on the payment meithod used. 
  
  
• For Card payments we will typically charge the card around two to three weeks before the release date.
• For Klarna Payments this may be sooner as Klarna have a time limit on order capture so payments will be taken either one week before of if the pre-order is more than 30 days away it will be taken after approx 30 days. 
• Orders using PayPal will be take immeditately as reservations have a limited capture time and frequently expire before the items are released. For this reason we recommend card payment where possible.